Your welcome. pretty said that you have to pay for something that doesnt work, I had the same problem with my cable company, everytime i wanted to watch something important the channels would do what yours was doing, finally i just got ride of the cable and kept the internet..... we pay way to much for tv now days, use to go buy a tv bring it home and watch it. now gotta pay for service to watch your $1000+ dollar tv . what a joke....lol