Sony is fixing my ps3 for free!

[Tri-edge]

Ok guys as you know my ps3 broke and wouldn't display any video on the screen no matter what I did.
https://www.acidmods.com/forum/index.php?topic=29931.0

Sorry for the quote. I'm planning on sending this to consumerist.com to see if they will post it.

I got my ps3 on ebay broken, my plan was send it to Sony to get it fixed up so I didn't have to pay so much for a new one.  I actually got a 60gb version for $150 and sent it to Sony to get it fixed for another $150. Normally Sony gives you a 90 day warranty when they fix Ps3's.  I bought my Ps3 in early November and had it returned to me late December. Earlier this month (april) my ps3 broke down, it wouldn't display any picture on the screen at all.  So I called up Sony and I talked to the customer support representative (I forgot his name) and I told him that I had a ps3 that was fixed by them recently broke.  He asked me what was wrong with it and I told him that it wouldn't display any video on the screen. I told him that no matter what the cable I used (hdmi, component, composite, etc) it would not work.  I told that I had even switched tv screens and did a hardware reset and it still did not work. 

He then asked me for my previous support number from before and after searching my email for a little bit I found it.  During this whole time he was patient and very nice to me.  After talking to me for a bit and putting me on hold to ask the tech group something, he then proceeded to ask me to hook my ps3 to the tv again.  We did the rounds and hooked up everything and made sure the tv was on the right channel, and yadda yadda, etc.  After trying hdmi and the av cable with no working results he put me on hold again. 

Now just so you know my ps3 was just slightly out of the 90 day warranty for repaired consoles (about a week or 2 out of warrenty).  So wasn't expecting any miracles.  When the CSR came back on the phone he said "Okay I'm just going to have you send it back to us and we'll fix it".  He told me that he actually kind of had to fight to get them to let me send it in for free.  I was amazed, nowhere in the conversation did I ask him to have it fixed for free.  I couldn't believe it.  I literally jumped for joy of not having to spend another $150 to fix the same console.   I have heard of horror stories of customer service, but this came out to be so great I can't believe it happened.  How's that for customer service?  I know Sony has just gained a lifetime customer.

So what do you guys think? 
 

[DarkShot]

I'd say your one lucky bugger.

That is well typed. Do submit it.

[~:Dhruv:~]

you are lucky but then you kinda expect this from sony. They have  amazing customer service. Lol , we had this old sony tv which was like 4 years outta warranty but they still fixed it free !

[Tri-edge]

Thanks guys   At least I know I don't have to buy another ps3 to play FF13 

I'd say your one lucky bugger.

That is well typed. Do submit it.

I guess I am pretty lucky.  I never had this happen before.  I actually get an extra 3 months of warranty on this too.

I already submitted it.  I have gotten a reply saying it was a good story but they still haven't posted it.  Don't know why though 

[Slim Hacker]

Lucky
Sony does have good tech support on theps3 but not on the psp.

the guy told me i would have to send it in for repair because my battery wasnt charged xD

[Kilokk]

That's amazing man!  Now if only I could come up with $150 to get mine fixed (i have the infamous disk read error >.<)

[Tri-edge]

Bump

received the ps3 (had to wait a week to get back to my dad's) and I opened the box and I got a BRAND NEW PS3!!! it's still the 60gb model and it has NO scratches on it whatsoever.  I'm glad now, but I don't want to play it because I would have to take the plastic off which means it can scratch which I don't want.  Does anyone know a good protector for the ps3?

[Slim Hacker]

you could always get a decal form decal girl but they only cover the top but thats the part you look at most Linkety link link

Also did it ever get posted?
Man I wish i could get a 60gb model im stuck with a new 80gb.

[Tri-edge]

you could always get a decal form decal girl but they only cover the top but thats the part you look at most Linkety link link

Also did it ever get posted?
Man I wish i could get a 60gb model im stuck with a new 80gb.

No it didn't 
They just replied I'm happy for you/glad to hear your story.

[Kilokk]

lame... anyway thats awesome that you got it back ^_^

still don't have the money... i need to learn how to save moneh...

[Slim Hacker]

Hey tri-edge whenever you turn on your ps3 addme i sent u a freind request

[W-Gaming5]

 

[Tri-edge]

Wow Sony customer support is nice.
Nintendo is mean.
I called there customer support n the lady was pissed (I think it was because I asked how to get a sticker off my gamecube)

Well i'm saving up for a PS3
and if it ever breaks ill call up sony

Usually if you are nice to them first they are nice back. if your trying to give them a hard time they can't do much and get frustrated

[W-Gaming5]

[Tri-edge]

Hey tri-edge whenever you turn on your ps3 addme i sent u a freind request

Maybe, I don't know when I'm going to turn it on again though  at least not til monday when I get back to my mom's house where all the games are