Author Topic: SOE Station's Welcome Back Package  (Read 1807 times)

Offline DuctTapedGoat

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SOE Station's Welcome Back Package
« on: May 22, 2011, 12:17:02 AM »
So, I received an email from SOE today. I didn't even think about it at the time, but Station (Sony's online gaming launchpad) was also affected. While we were upset over PSN being down, Station (which offers the games DC Universe™ Online, Star Wars®: Clone Wars Adventures™, EverQuest® II, Magic: The Gathering – Tactics™, Free Realms™, Star Wars Galaxies™, EverQuest® and Legends of Norrath®) was shut down for 15 days due to the attacks.
Here is the content of the email I received at 11:47 this afternoon.


Quote
Customer Service Notification

We are pleased to confirm that our services are now back online and more secure. We deeply regret the inconvenience this cyber attack has caused.

We take this issue extremely seriously and want to assure you that the protection of the data you have entrusted to us is of the utmost priority. As a result, we require that you reset your Station Account password as an added security measure, and recommend that you do so immediately.

To show our gratitude for your patience and support, SOE is offering a Welcome Back program. As part of this program, you will receive 45 days of game time (30 days plus 1 day for each day of the outage), added to your Station Account. This game time applies to any game you have currently or previously activated on your Station Account.

For those customers currently on an active paying plan, this time will be added to the end of your current billing cycle. For all other customers, your time begins upon your first login to each of the relevant games.

Please note, customers must log in by 11:59 pm PST August 31, 2011 to claim the game time.

Should you require game software, visit www.soe.com/getthegame.

Additionally, many games are offering a variety of items and special events to welcome players back. Get the Welcome Back Program details.

SOE is committed to helping its customers protect their personal data and will provide a complimentary identity theft protection program. For Station Account holders in the United States, we have made arrangements with Debix, Inc., one of the industry's most reputable identity protection firms, to offer a 12-month complimentary enrollment in the AllClear ID PLUS identity theft protection program. For detailed program information, click here.

Complimentary enrollment begins upon registration for the program and you will have until June 28, 2011 to sign up for AllClear ID PLUS. You will need to sign up directly through Debix after claiming your access code from SOE. Please note, you will need to reset your Station Account password before you can enroll for this service. Get your access code and instructions, here.

Step 1 - Reset Your Station Account Password

Step 2 - Obtain AllClear ID PLUS access code

Step 3 - Sign up for AllClear ID PLUS at www.allclearid.com/sony

We continue in our commitment to deliver secure, stable and entertaining games for players of all ages, and again, we thank you for your patience and understanding during this difficult time.

Sony Online Entertainment


EDITADD:

When I went to AllClearID.com/Sony and selected "Sign Me Up", I was greeted with this message - which is somewhat disheartening.

Quote
We're currently upgrading the website.
Check back in a little while, and we'll be new and improved.
« Last Edit: May 22, 2011, 12:20:31 AM by DuctTapedGoat »

Offline TwisTtheTwiTcH

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Re: SOE Station's Welcome Back Package
« Reply #1 on: May 22, 2011, 01:18:35 AM »
It was pointed out that other services that Sony provided would be affected as well. It'll all be fixed. But it is fairly uninteresting news now =/. . .

-TwisT

Added: Oh god yes! Imagine, if Blizzard went down for 15 days! Haha imagine all the WoW addicted players going through withdraw. I miss Ever Quest. XD

Offline DuctTapedGoat

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Re: SOE Station's Welcome Back Package
« Reply #2 on: May 22, 2011, 01:32:17 AM »
The news about it is that this is the first Welcome Back Package to be released in the US! PS3 shouldn't be too far off now.

Offline TwisTtheTwiTcH

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Re: SOE Station's Welcome Back Package
« Reply #3 on: May 22, 2011, 01:43:31 AM »
The news about it is that this is the first Welcome Back Package to be released in the US! PS3 shouldn't be too far off now.

Ah. I see.

-TwisT

 

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